Here we set out how we can help you as you plan your journey and how we will support you once you arrive.
If you have a Covid-19 related enquiry, you can contact us by email on covidsupport@ncl.ac.uk or via the Covid Enquiry Line on +44 (0)191 222 5101. For updated operating hours please see this page. The Covid support line can help with enquiries relating to quarantine/self-isolation, Covid testing, vaccinations, and can provide advice on how to access food and other support whilst you are self-isolating. You can contact the Covid support team before you travel to Newcastle and throughout your self-isolation period.
Please make sure you fill in our Arrival Information form to let us know when you will be arriving in Newcastle.
Students unable to travel to Newcastle for the start of term will not be charged for University-managed accommodation until they arrive on campus. Rooms will be reserved until 25 October to allow for late arrival, after which time the allocation will be removed if arrival is not imminent.
International students staying in accommodation arranged by the University will be provided with a personal bedding pack and crockery pack and a shared kitchen starter pack (non-catered rooms only). Arrivals from amber list countries who are required to self-isolate will also be provided with a £20 food e-voucher.
Once you arrive, if you have your University login details, please let us know you are self-isolating by completing our self-isolation form. (If you do not have your University login, please let us know you are self-isolating by emailing covidsupport@ncl.ac.uk.) Our ResLife team will contact you whilst you are self-isolating to offer support and you will also be able to access a programme of virtual events.
If you will be staying in private accommodation, and you have your University login details we ask you to let us know you have arrived and are self-isolating by completing our self-isolation form. (If you do not have your University login, please let us know you are self-isolating by emailing covidsupport@ncl.ac.uk.) Once you have completed the form or emailed us, our Covid support team will call you to check on you and offer support. You will also have access to an online programme of events organised by the Students’ Union.
The UK Government has prepared this set of FAQs for students who are required to stay in a managed quarantine facility (MQF).
For international students arriving in the UK for the first time from a red list country, we will reimburse the costs of staying in a managed quarantine facility. Please see our Covid-19 study webpage, for full details of the support available, including the terms and conditions of this offer. Once you reach your quarantine accommodation, if you have your University login details, please let us know you are self-isolating by completing our self-isolation form. (If you do not have your University login, please let us know you are self-isolating by emailing covidsupport@ncl.ac.uk.) Once you have contacted us we will keep in touch with you during your quarantine period and offer remote support where possible. You can also access online social events organised by the Students’ Union.
If you will be travelling from or through a country on the UK Government’s amber or green lists, you will need to take PCR tests during your quarantine period.
You will need to book and pay for these tests before you travel and provide details on your Passenger Locator Form.
Our partner Black & Banton, can offer students arriving from amber and green list countries PCR tests at a discounted rate of £65 per test.
If you require these tests, please email Black & Banton at covidteam@blackandbanton.co.uk, with details of your arrival dates, the dates you require your tests, and your contact details.